how can we help?

trials and subscriptions are handled by apple, not inside noorth. on your iphone, open settings, tap your name at the top, tap subscriptions, choose noorth, then tap cancel. to avoid being charged, cancel at least 24 hours before your trial ends.

your voice memos are recorded and kept locally on your device. when you ask for a transcription, just that audio is sent to google's gemini api to turn it into text — we never store your audio on our servers, and your note text stays on-device.

because your notes and reflections live on your device, you can copy or share any entry straight out of the app. if you need a full export of everything at once, email us at ari_kane@icloud.com and we'll walk you through it.

usually one of three things: you may already have an active subscription or trial, your device may be offline when the offer loads, or your subscription state may be cached. try this in order — check your connection, fully close and reopen noorth, then go to settings inside the app and tap restore purchases. if the paywall still won't show, email us with your device model and ios version and we'll sort it.

your stars track your goals and daily progress, and they're tied to your device. if they disappeared, first make sure you're on the latest version of noorth, then close and reopen the app — most of the time they come right back. if you reinstalled or switched devices, tap restore purchases in settings. still missing? email ari_kane@icloud.com with what happened and roughly when, and we'll help recover them.